Privacy Policy

Last Updated: October 27, 2025

At OzzNaps, we are dedicated to providing exceptional tailored hotel packages and luxury travel experiences across Australia while safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you interact with our website, book packages, or subscribe to our services. We adhere to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) to maintain transparency and build trust.

1. Information We Collect

To deliver personalized travel itineraries and seamless bookings, we gather the following:

  • Personal Information: Name, email address, phone number, billing details, and payment information submitted during bookings or inquiries.
  • Booking Data: Travel preferences, dates, destinations, and special requests (e.g., custom activities like wine tastings or helicopter tours).
  • Usage Data: IP address, browser type, device information, and site interactions (e.g., searches, page views) via cookies and analytics.
  • Subscription Data: Email addresses for newsletters featuring exclusive deals and travel inspiration.
  • Support Interactions: Details shared in inquiries, feedback, or customer service chats.

We only collect what is necessary and obtain your consent where required.

2. How We Use Your Information

Your data enables us to:

  • Process and confirm bookings for hotel packages and experiences.
  • Send confirmations, updates, and personalized recommendations (e.g., itinerary adjustments).
  • Provide 24/7 support and respond to inquiries.
  • Enhance our platform through analytics and improve user experience.
  • Deliver promotional content (e.g., newsletters) with your opt-in consent.
  • Comply with legal requirements, such as fraud detection or tax reporting.

3. How We Share Your Information

We share data only as needed with trusted partners:

  • Hotel and Experience Providers: Essential booking details (e.g., name, dates) to fulfill your package.
  • Payment Processors: Secure third parties (e.g., Stripe) handle transactions without storing full card details.
  • Service Providers: Analytics tools (e.g., Google Analytics) or marketing services, bound by confidentiality.
  • Legal Disclosures: If required by law or to protect our rights, users, or property.

We do not sell, rent, or share your data for unrelated marketing.

4. Cookies and Tracking Technologies

We use cookies for functionality and insights:

  • Essential Cookies: Support core features like secure bookings.
  • Analytics Cookies: Anonymously track site performance.
  • Marketing Cookies: Personalize ads (opt-out available).

Manage preferences in your browser or our consent banner. For more, see our Cookie Policy (to be added).

5. Data Security

We employ robust protections:

  • Encryption (SSL/TLS) for data in transit.
  • Secure servers with restricted access.
  • Regular security audits and compliance checks.

While we prioritize security, no system is infallible—report suspected breaches promptly.

6. Your Privacy Rights

Under Australian law, you can:

  • Access, correct, or update your data.
  • Request deletion (subject to legal retention needs, e.g., booking records).
  • Opt out of marketing via unsubscribe links.
  • Withdraw consent at any time.

Contact us to exercise rights. Complaints can be escalated to the Office of the Australian Information Commissioner (OAIC).

7. International Data Transfers

Data may be processed overseas (e.g., cloud services). We ensure equivalent protections under APPs.

8. Data Retention

We keep data only as long as needed:

  • Booking records: 7 years for tax compliance.
  • Marketing data: Until unsubscribe.
  • Analytics: Anonymized after 12 months.

9. Changes to This Policy

Updates will be posted here with the “Last Updated” date. Significant changes trigger email notifications.

10. Contact Us

Questions? Reach out: Email: info@ozznaps.com

Your secure travel journey starts with us.